Reid Consulting Services, Worldwide Golf and Country Club Management and Operations Consulting

country club operations and golf club management

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Contact us today to make a strategic difference in your golf or country club operation. p 623.322.0773 info_consultingrcs.com f 623.321.5912 home No Frame

2011 Award Winner
2011 Recommended Consultant

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culture

Who

The Reid Consulting Services, Inc. (RCS) Group has over 75 years cumulative Club and hospitality management experience. We are all current or former Club people who have served in a variety of management roles and possess a keen understanding of all facets of club management and development.

Since our inception, RCS has been engaged by OB Sports Golf Management, The Discovery Land Company, DMB, The Lyle Anderson Company and more than 50 notable private and public country clubs to provide a wide range of services. RCS has quickly become the go-to company for Club Operations management due to our ability to balance the delicate relationship between membership/customer satisfaction and financial targets.

What

We offer hospitality consulting for public and private clubs of all types by fusing modern management practices with the traditions of a Club. RCS is most often called upon to conduct facility audits, organizational restructuring, turnaround management, strategic planning, training, executive recruitment, and membership surveys.

When

RCS was founded in 2000 by Whitney Reid after a successful career as a manager with leading hotels, resorts, country clubs, and golf management companies. Prior to forming RCS, Ms. Reid held top management positions with Marriott, The Desert Mountain Club and Troon Golf.

Where

Based in Scottsdale, AZ, RCS provides golf, yacht, tennis and country club consulting and management services worldwide.

Why

Ms. Reid founded RCS after discovering her true passion while working with Troon Golf in a corporate capacity. At the time she was as part of the management transition team, a service trainer and food and beverage troubleshooter, while upholding a regional management position. It was during this time that Ms. Reid determined that helping others realize their potential and providing action plans for success were her true calling in hospitality. This is ingrained in the mission of RCS today and each associate shares these intrinsic values.

How

We build trust by being helpful and nurture relationships through honesty. We are experts at teaching teams how to embody their brand and deliver the services promised. We do this in an organized, thoughtful, fun and engaging manner so that everyone understands the vision, and is able to successfully convey the expectations for the benefit of the customer/member while delivering the bottom line results.

portfolio

Blackstone Country Club, AZ
Hokuli`a, HI
Mulholland Tennis Club, CA
Highlands Country Club NC
Big Canyon CA
Wianno Club, MA
Sedgefield Country Club NC

Pine Canyon, AZStone Canyon, AZBlackstone Country Club, AZThe Gallery Golf Club, AZHeritage Highlands Golf Club, AZBig Canyon Country Club, CAMonterey Peninsula Country Club, CABernardo Heights Country Club, CAVisalia Country Club, CABrentwood Country Club, CAMulholland Tennis Club, CAMayacama, CACordillera, COCatamount Ranch, COGlenmoor Country Club, CO Country Club of the Rockies, CO Lauderdale Yacht Club, FLTPC at Sugarloaf, GAThe Nanea Golf Club, HIWianno Club, MAWoodland Golf Club, MAMidland Country Club, MIGiants Ridge Golf & Ski Club, MNThe Stock Farm Club, MTThe Ranch Club, MTHighlands Country Club, NCFour Hills Country Club, NMDMB PropertiesSilverleaf, AZVerrado, AZGlenwild Golf Club and Spa, UTDiscovery Land PropertiesThe Kukio Golf and Beach Club, HIMountain Top Golf and Lake Club, NC
The Lyle Anderson CompanySuperstition Mountain Golf & Country Club, AZThe Club at Hokulia, HILas Campanas, NMLoch Lomond, ScotlandOB Sports Golf ManagementTalking Rock, AZTerravita Country Club, AZPalm Valley Golf Club, AZSedona Golf Resort, AZLongbow Golf Club, AZIndian Wells Golf Resort, CAWinchester Country Club, CATijeras Creek, CAHorseshoe Bend, GAWISP, MDLodestone, MDSomerby Golf Club, MNDalhousie, MOSedgefield CC, NCAliante Golf Club, NVCentennial, ORLangdon Farms, ORGolfMatrixFoxfire Golf Club, NCBeacon Ridge, NCWake Forest Golf Club, NCLee's Hill Golf Club, VA Highlands Golf Club, VASouth Riding Golf Club, VAPleasant Valley Golf Club, VACypress Creek Golf Club, VA 17 Other Golf & Country Club Assignments

accolades
"To write that the Board of Directors and I benefitted greatly during the strategic planning process is an understatement. Ms. Reid facilitated a carefully coordinated plan that was in every way exceptional. Woodland could not have identified a better prepared professional to consult on our Clubs future."David Garfinkel, CCM, General Manager, Woodland Golf Club"Whitney has been a pleasure to work with over the years. She is knowledgeable in many aspects of the operations pertaining to Clubhouses and commercial construction, I always appreciated her upbeat spirit and passion for her projects." Alan Redmond, Vice President, Frank Redmond Assoc."Whitney and Jill are exceptional...Reid Consulting Services has provided the Stone Canyon Club complete budget analysis, recruiting services, operational policies & procedures and consulted on clubhouse design for all food & beverage related operations. Throughout the process, Whitney has worked expertly with ownership, Stone Canyon personnel, clubhouse architects and vendors to achieve everyones goals and objectives."Todd Huizinga, General Manager, Stone Canyon"Whitney was a very valuable asset in the club operations of the Lyle Anderson Company. I would describe Whitney as focused, proactive, passionate, and detail-oriented. To bring it all together, her personal flair makes it all a pleasure. I readily recommend Whitney and hope I have the opportunity to work with her again."Steve Elliot, CEO, Lyle Anderson Company"Besides being a joy to work with, Whitney is a take-charge person who is able to present creative ideas and communicate the benefits. She has successfully developed several marketing plans for our company that have resulted in increased revenue. During her tenure, we saw an increase in profits that exceeded one million dollars. The new revenue was a direct result of the plans implemented by Whitney. Though she was an asset to our marketing efforts, Whitney was also extraordinarily helpful in other areas of the company. In addition to writing effective training modules for myself and my staff, Whitney assumed a leadership role in sales meetings, inspiring and motivating other employees as well. I highly recommend Whitney for Consulting. She is a team player and would make a great asset to any organization."Tyler R. Gilder, Food and Beverage Director, Tijeras Creek Golf Club"Whitney has provided hospitality and food and beverage training to three chapters of the Club Managers Association of America that I have belonged to. Her presentations are always fresh and with substance that club management at all levels will benefit from. I highly recommend Whitney Reid as a go to consultant in the hospitality industry."Bill Johnson, CCM, CCE, General Manager, Green Hills Country Club"Reid Consulting Services has assisted us for the last two years with the food and beverage operation associated with the Wyndham Championship PGA Tour event hosted at Sedgefield Country Club. The expertise their staff brought to the table and the controls they put in place allowed for a seamless event. Our thanks to Whitney, Jill, Leela, and Molly for their professionalism and hard work".Beverly Marler, Controller, Sedgefield Country Club"We have worked with Whitney & Jill for two years at the Wyndham Championship and our event has benefited greatly from this partnership. Their extensive experience in food and beverage management is evident from the moment you begin working with them. The high level of professionalism and enthusiasm they have makes for a great work environment and spills over to everyone they work with. They are diligent, have high expectations and do not settle for status quo." Bobby Powell, Director of Tournament Operations, PGA Wyndham Championship"Whitney never failed to deliver to the bottom line, successfully incorporating new and varied programming while ensuring the financial success of the Operation." Tournament Players Club of Boston "[RCS's] background and wealth of experience provided a plethora of valuable tools and insight, which I have applied to many departments at the Stock Farm Club....I would enthusiastically recommend Reid Consulting Services to anyone seeking to improve the quality of their service as well as employee relations". Stock Farm Club "Whitney expertly communicates the financial, functional and operational benefits of a well designed food and beverage operation to Club owners and Clubhouse architects. Whitney has a truly unique ability to combine architectural ideas and designs with the functional and operational needs of any food and beverage operation." Stone Canyon Club "Whitney's goal oriented leadership helped Desert Mountain attain the respect it now possesses as one of the worlds premier private golf communities. Her commitment to success would certainly be an asset to any organization..."Sonoran Clubhouse at Desert Mountain

whitney
Whitney Reid Presidentproviding a fresh perspectivePresident of the RCS Group and published author, Whitney Reid has over 20 years of management and consulting experience and is considered the go-to person for club operations management. Prior to forming RCS, Whitney held top management positions with Marriott, The Desert Mountain Club and Troon Golf.With two decades of experience managing multi-million dollar renovation and clubhouse remodeling projects, along with successful new club openings, Ms. Reid has a thorough understanding of the design review and development process. Her knowledge of the functional design requirements of facilities has afforded her the opportunity to work with some the industries top professionals; increasing efficiency and reducing expenses at many clubs.Artfully skilled in special event management, Ms. Reid has successfully crafted and executed events ranging from private banquets, to key club traditions, to national PGA tournaments. Lucrative marketing concepts coupled with comprehensive alignment strategies and training programs are Ms. Reid's trademark. Ms. Reid is known for expertly facilitating workshops with sensitivity of diversified backgrounds, experiences and agendas: The results of which allow a unified strategic process with long-term vision and accountability. Recognized as an expert in Club Management, Ms. Reid has been invited to speak to managers around the world sharing new ideas and concepts. She has been an invited speaker at the World Conference on Club Management, the Club Managers Association of Europe, the Assistant Club Managers Conference, the Golf Inc. Conference and at the Business Management Institute International, hosted by St. Andrews in Scotland. Whitney has also been an invited speaker/educator for numerous CMAA chapters throughout the country presenting varying programs in Club Management and Leadership.Ms. Reid received a BS degree from New Mexico State University with a Major in Resort/Hotel Operations and a Minor in Business Management."Whitney has earned a tremendous amount of respect from a management stand point and from her peers. She certainly has the experience, ability and attitude to successfully consult on any level of the private club industry and I would highly recommend her." -Matt Guzik, CCM, General Manager, Stock Farm Club

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jill
Jill Kraft Associatecollaborating with purposeJill Kraft is a skilled operations specialist, having developed her aptitude in a variety of positions with clubs of varying types and sizes. With vast experience in the golf, club and food and beverage industry, Ms. Kraft has provided interim general management, pre-opening planning, operational consulting and training programs to more than 45 clubs within the RCS portfolio. Her marketing and operations expertise has assisted clubs to make net operating changes upwards of 30% or more. While managing many of the operational needs of our clients, Ms. Kraft has helped RCS grow the recruiting and educational speaking sectors of the business. She has been instrumental in building and maintaining relationships with customers and potential employees alike. Ms. Kraft has built a management and chef database to well over 900 candidates worldwide. She has successfully conducted recruitment campaigns placing top chefs, managers, and line employees in clubs across the country. Prior to joining the RCS Group in 2001, Ms. Kraft held positions as a Golf Group Sales Manager, Food & Beverage Director, Tournament Sales Manager, and Regional Food and Beverage Director. Currently Jill is actively pursuing her real estate license in California. She is a coach/mentor for Girls on the Run Los Angeles and a member of Junior League Los Angeles. "I have known Jill for 16 years. She is the best example of what exceptional customer service looks like. Jill is extremely well organized and is a visionary in all aspects of business. Jill knows the golf and club industry like no other. Her attention to detail and ability to exceed member, guests and business owners expectations is unparalleled in this industry." -Yvonne Willcoxson, Club Controller

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leela
Leela Brennan Associatebranding by designLeela Brennan is an experienced Club Manager with expertise in club branding, program development, general management oversight, marketing and systems implementation. Ms. Brennan is committed to mentoring staff, building new business and securing member loyalty through forging strong relationships. Since joining RCS, Ms. Brennan has created facility audit and needs assessment tools, conducted brand alignment audits, delivered targeted internal marketing plans and annual club calendars, executed member satisfaction and national trends surveys, and provided onsite support to Clubs within the RCS portfolio. Prior to joining the RCS Group in 2008, Ms. Brennan held positions as Director of Community & Member Relations, Activities Director and Spa Supervisor. Additionally she has completed internships in Marketing & Development and Institutional Giving.Ms. Brennan received a BA degree from Goucher College and an MA degree from City University of London."Leela is well organized and very professional. An excellent communicator with the ability to listen intently and observe keenly. Leela is most empathetic. Her work is accomplished with the highest standard. She is diligent with follow through until the job is finished to everyones satisfaction." -Rita Crawford, Clubhouse Manager, Highlands Country Club

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casey
Casey Paulson PGA, Advisorcreating today's game for tomorrow's membersCasey Paulson is the newest member of the RCS Group. Paulson brings a wealth of experience managing high end golf courses, facilities and developments. His dedication to the golf and club industry and his meticulous business practices, coupled with his vibrant personality and drive drew RCS to Paulson. Paulson has over 15 years experience in the luxury hospitality industry with emphasis on high-end real estate developments and building generational relationships with his clients. He is 'Class A' PGA Golf Professional and an accomplished player, having won golf tournaments on both the college and professional level.Mr. Paulson is currently the General Manager/Chief Operating Officer of the Vaquero Club in Westlake, Texas. He has joined the RCS Group with the full support of his current Board of Directors. Paulson has held positions as General Manager/COO, Director of Golf and Head Golf Professional. He has been named one of the Top 25 Merchandisers in the country by Golf World Business and has also won the PGA Section Merchandiser of the Year for Private Facilities.Mr. Paulson joined the RCS Group in 2010."Casey Paulson is a proven and knowledgeable expert in matters of club management and leadership. His performance in managing the transition of a highly sophisticated private club at the Vaquero Club was exemplary." Henry DeLozier, Principal, Global Golf Advisors

advisors
Michael Hoover, Operations AdvisorLeslie Tweeton, PR & Communications Advisorpartnering vision with purposeRob Waltz, C.E.C., Chef AdvisorMichael Scott, C.E.C., Chef AdvisorJanet Finden, Events & Celebrations Advisornourishing with inspiration and styleMichael Chase, IT AdvisorJanele Bergstrom, Retail Management Advisorconnecting the dots

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portfolio

accolades

whitney

jill

leela

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our services No Frame

club

operations management
Project Management
Large Club Management and Audit
club audits
Sample Recommendations
brand management

operations management Club ManagementThe RCS Group offers innovative strategic direction and expert club oversight in support of your brand. We will partner with you to protect and reinforce your unique identity while creating order, stability and clarity throughout your operation. Built upon a foundation of sound business practices, our management model aims to piece together a club narrative that propels excitement, engagement and opportunity to team members, peers, members and stakeholders. As your operations' partner, we will provide the highest level of on and offsite club management, delivered with the utmost discretion. >> as managers of your project, we will...Turnaround ManagementAssistance with the transition process during club turnover from developer to member owned/managed. The RCS Group also consults with banks and private investors during the sale/purchase of distressed properties.Crisis ManagementIn the face of a current, real crisis and based on a need for immediate change, a structured business recovery plan focused on essential functions and cash flow management will be executed for immediate sustainability.>> sample large club management and audit services

Project Management As managers of your project, we will:Integrate into your environment in order to effectively lead teams while building positive professional relationships with members, vendors, community and associates.After the club audit, the definition of the club objectives is concise. The on-site manager in conjunction with the RCS principle team will outline the requirements and assumptions necessary to structure an action plan.The manager will plan, schedule, and control club activities to fulfill objectives and satisfy scope of service requirements. Develop and drive integrated departmental plans, aligning operational tactics with club strategy.Establish, maintain, and lead high performance teams, serving as the club ambassador within the organization.Lead, coordinate, facilitate, and motivate all associated club resources to gain alignment on goals and deliverables.Lead risk management within operating teams, ensuring risks have appropriate mitigation and contingency plans.Manage club within established scope, schedule, and budget while meeting and exceeding member and Board of Director needs.Develop and document high-level strategies for accomplishing specific objectives through monthly project progress report for the Board of Directors.Facilitate and lead effective staff meetings, manage change and conflict, and develop resource-planning estimates to manage team workload and productivity.Support management team members to ensure success of objective while maintaining member service focus and financial goals.

Large Club Management and Audit

Large Club Sample audit and management services

Phase One

Phases Two & Three

club auditIncludes in depth understanding and recommendations for:Financial viability, Snack bar operation, Beverage cart or on-course food and beverage, Full-service dining room, Special events and/or golf, tennis, yacht events, Agronomic standards, Retail merchandising, Brand management for market positioningFront office managementRooms managementSwim/Tennis/Fitness/SpaMembership programs or community marketing planInformation technology including use of social media, website functionality and PR Phases1.1 Administrative Analysis1.2 Onsite Audit & Experience1.3 Competitive Analysis 1.4 Report Delivery including SWOT Analysis
turnaround managementClub Operations Expertise & Implementation Plan. Onsite daily management, Monthly progress reporting to city, owners, or board of directors, Special Event management and revenue action plan Budgeting/variance reporting, Staff and management training, Management restructuring if/as necessary, Marketing initiatives, website, and social media management Phases2.1 Club Strategic Plan Alignment with Operations 2.2 Revenue Generation2.3 Cost Controlslong range planningPhases3.1 Design Review3.2 New Development Needs Assessment3.2 Operating Criteria for New Developments

36< Hole Golf Course10< Court Tennis ClubLarge Yacht ClubFull Service Country Club or Resort 3< F&B Outlets500K< Event Revenue

club audits

Audit objectives

Obtain working understanding of current systems and procedures

Identify transactional and behavioral trends

Identify strengths, weaknesses, opportunities and threats

Review the organizational structure and management and staff competencies

Identify training needs and staffing opportunities

Review current hours of operation

Evaluate all department and facilities for moments of truth and brand alignment

Analyze suggestive selling techniques

Review marketing materials for accuracy and branding

Understand the member experience

Facility AuditsOur audits begin with an analysis of the operation from a financial perspective. Before arriving onsite, we have analyzed statistical data, understand the budget and historical trends in every area.Once onsite, we interview key members of staff, observe service, meetings, and other relevant interactions to garner valuable information about the club operation.Full Facility Club AuditOnsite evaluation of all aspects of the operation utilizing the RCS Signature Facility Mapping Tool to determine by whom, what, where and how your business model is being influenced today.Audit report will includeAudit ObjectivesIndustry OverviewClub Trends TodayUnderstanding Changing DemographicsProject OverviewFinancial OverviewFinancial TargetsRecommendations >> sample categoriesAction Plan if/as necessary

Sample Recommendations

Recommendations Sample Categories

Hours of operationPhysical facilityAccounting practices Management & staff competenciesClub communicationInternal marketing Training needsMenuActivities and eventsOrganizational structureSystems and procedures

brand management Brand ManagementManaging product, communication, environment, behavior and perceived value as vital factors in the success of your operation. Your brand is a fundamental piece of your Club's culture and should answer the following questions:Why do you do what you do? What are the explicit assumptions by which your club community defines itself?What are the implicit beliefs that underline these assumptions?What is your vision for the future?The value of a product or service is the subjective mental estimation a consumer makes of it. Your Club's ability to successfully communicate value is a direct result of your brand's strategic alignment throughout the operation.

food and beverage management Food & Beverage ManagementThe social hub of a club is its food and beverage operation. Revenue generation, expense management, member engagement and current hospitality trends drive our process in food and beverage management. Our systems and procedures have helped clubs achieve average check increases of $3.00 - $5.00 and cost of sales reductions of 15% or more.Food & Beverage AuditOnsite evaluation of the food and beverage operation.Discover average check and covers needed to achieve bottom line resultsIdentify systems and procedures for successUnlock the power of menu engineering for increased contributionUnderstand the two most controllable costs of the operation: Cost of Goods Sold and LaborIdentify optimal hours of operation, events and activities>>sample food and beverage audit on-site agenda

Food and Beverage Audit Agenda

Sample Agenda food and beverage

day one9:30am Meet with General Manager (1 hour)10:30am Tour of Club (2 hours)12:30pm Lunch 1:30pm Meet with Accounting (1.5 hours)3:30pm Meet with F&B Manager (2 hours)Dinner at Clubday two10:00am Meet with catering/events (2 hours)12:00am Meet with Chef 2 hours2:00pm Lunch3:00pm Review POS set up 1 hour4:00pm Recap with GM or follow up items with managers 1 hourDinner if Available

development projects Design ReviewUniting vision and function from an operational standpoint, with emphasis on functional design specifications to increase the long-term viability and practical lifetime of your project. Our process outlines key efficiencies, member service sequence and touch points, as well as financial considerations for facilities maintenance. Our services encompass design and blue print review, critical path planning, course and club build-out and the conceptual programming of operations, sales, marketing and membership plans. We will partner with you to design your Club by considering it in its next larger function.New Development Amenity ProgrammingDetermining what services, programs, and space is needed for the operation through dynamic, collaborative visioning sessions. We work with the Board of Directors, Owners, Members, Architects, Designers, and specialty Consultants to identify the ideal development plan for clubhouse amenities.Our critical path application is designed to successfully actualize your vision through the management of both human and physical assets as defined by your Club project. Our critical path of target dates works in tandem with a construction schedule to ensure your facility opens on time with a well-prepared team and resources needed. Traditional and new marketing tactics will be addressed as they relate to your target market and member recruitment/retention needs.Operating Criteria for New DevelopmentsDefining the experience and creating the culture. We will work with you to define your service culture and policy expectations to cultivate a service oriented, efficient and financially stable operation. A system of key performance indicators (KPI), aligned with your Club's strategic goals, will be developed to uphold accountability throughout the operation.

membership programs Membership ProgramsDefining membership levels that are effective in today's market with emphasis on retention and recruitment in concordance with your brand requirements. Our process begins with a sensitivity analysis; enhancing communication and increasing understanding of relationships and values from the customers/members, resulting in more compelling recommendations on the direction of your programs. Short and long term initiatives will be defined and a schedule of dues and fees developed. We will collaborate with you to clarify membership roles including privileges and responsibilities as required. Supporting initiatives such as new member orientations and membership referral programs will also be defined.Membership MarketingExplicit brand requirements must inform your marketing efforts. We will help you get the most from your marketing and advertising budget by offering well resourced, targeted and relevant marketing initiatives designed to support membership growth and retention, as well as other strategic goals.Our processalways begins with youwe will listen to understandwe will evaluate to supportwe will act to influencewe will grow your business

golf

turf management
retail merchandising
tournament consulting

turf management Turf ManagementThrough an evaluation of existing conditions, competitive market availability, financial performance and statistical analysis of the operation, we are able to identify areas of improvement to support the goals of the Club. A needs assessment may be employed to identify key competencies of on-course staff. The RCS Group can partner with your Club and course architect in outlining a long range Master Plan to support the operational and financial goals of the Club.

retail merchandising golf shop merchandisingIdentifying products and defining sales techniques that stimulate interest and promote sales facilitated by an award-winning merchandiser. BuyingComplete retail purchasing for shops, soft goods and hard goods. Open to buy planning Assisting retailers with purchasing correctly to match inventory levels with projected sales.Retail planning General consultation for new shops: design/layout, and FF&E recommendations using member profile/demographics to build a retail program in-line with operational goals.Shop layout Assisting shops with interior layout, traffic flow and merchandising.Staff training Working with staff on selling/up-selling, merchandising, member service, and basic retail knowledge.

tournament consulting tournament consultingHosting a major championship at your Country Club can gain national exposure that the Club be unable to achieve on its own. An event of this magnitude can be one of the greatest marketing tools a Club can have. However, it requires professional management by an experienced team to ensure efficient operations in order to protect your brand and highlight the many positive aspects of your Club. As with any special event, a major tournament can provide great profits and increased member satisfaction, but it can also put pressure on an already busy operation. Organization, detailed preparation, and outstanding communication between the Club and the tournament staff, vendors, and temporary staffing are our specialty. In this day of having more responsibility with fewer resources, managers do not have the time to take on a major event without detrimental influence on the rest of the operation and membership service. Call us today to find out how we may be of assistance to you by providing another set of hands, professional management, and years of experience to ensure the tournament is successful and profitable while also balancing the service of your membership."We have worked with Whitney & Jill for two years at the Wyndham Championship and our event has benefited greatly from this partnership. Their extensive experience in food and beverage management is evident from the moment you begin working with them. The high level of professionalism and enthusiasm they have makes for a great work environment and spills over to everyone they work with. They are diligent, have high expectations and do not settle for status quo." Bobby Powell, Director of Tournament Operations, PGA Wyndham Championship

executive recruitment
job seekers
training needs assessment

executive recruitment

Specializing in the perfect match

General Manager/COO

Clubhouse Manager

Food and Beverage Director/Manager

Assistant Food and Beverage Manager

Catering Director/Manager

Member Service Director

Executive Chef

Sous Chef

Banquet Chef

Director of Golf

Head Golf Professional

Director of Agronomy

Spa & Fitness Director

Tennis Director

Lifestyle Director

Executive RecruitmentThe RCS Group creates meaningful partnerships that last, pairing talent, experience and opportunity. The hospitality business is about people; people serving people. Management level turnover can place strain on an operation, slow-down team development and effect service and profits. A staff led recruitment may take 5-8 months with no guarantee of success. Our search process last about 6-8 weeks; we provide training as necessary to ensure success, and guarantee our placements for one year.Invest in your organization's future by finding the right club professional for your brand and business model. We will only present qualified industry leaders who exemplify your values and needs.Our search and recruitment process is extensive, making use of sophisticated technology and custom candidate profiling, to ensure we find the perfect match. RCS maintains an international database of talent and offers club professionals the opportunity to present their resumes via our Talent Cafe Job Board. Additionally we are a CMAA Affiliate and a member of the National Golf Course Owner's Association (NGCOA).We promise toListen to your needs when filling a management position. Find the best person for the position as defined by you.Present only qualified candidates.Provide additional training as necessary to ensure success.Offer support for you and your new manager to ensure a smooth transition

job seekers TalentRCS is pleased to offer club professionals the opportunity to join our network. If you are looking for a fulfilling career in the club industry please CLICK HERE to view current openings and create a user profile. We wish you great success in your search. Not in the market, but interested in what we are doing? Complete a user profile making sure to enter a valid email address and we will add you to our network so that you may receive intermittent industry updates and communications.>> job board

training needs assessment Training Needs AssessmentRCS strongly believes in working with stakeholders to develop needs centered learning solutions, customized to concentrate on the specific strategic objectives of your club. RCS offers supplemental, targeted and tailor-made learning solutions for executives, managers, employees and onsite trainers.Web Based Self AssessmentRCS has developed an expansive self evaluation designed to identify the current club climate, operational roadblocks and individual development needs. A custom web link will be provided to key onsite management to facilitate the timeliness and accuracy of feedback. Results will yield an operational overview and will be used to develop customized performance plans to aid in the professional development of current staff.Assessment categoriesCore CompetenciesGeneral Information: Goals & MotivationTime ManagementCommunicationLeadershipFinancial AcumenCareer Path

events

annual programming
special event support

annual programming Annual ProgrammingLooking to build your membership numbers? Engaged members are happy and satisfied members, happy members refer new members. Balancing your annual calendar with events that engage participation by all demographical groups at the Club is imperative to meet the social, competitive and educational needs of the membership. We can work with your club to prepare a calendar of events designed to offer activities and events for all groups while providing maximum impact to the bottom line.

special event support Special Event SupportAs the saying goes in our business, "you are only as good as your last special event." Clubs are often faced with large scale special events, specialty weddings, or marketing events for which they require additional support and management. Our event professionals have planned, managed, and executed thousands of events and can assist in a wide variety of ways. We can ensure that all of your events are successful and contribute what they should to your bottom line!Examples of event coordination includeLuxury weddings on the practice range or 18th teeOutdoor and mountain-side weddingsVIP dinner in an airplane hangarMember/Guest tournament for 500 players and their spousesGrand openingsHome and community open house4th of July parties in excess of 800 peopleProgressive dinners throughout a community or ClubWrap parties for film festivals, theatre, opera and ballet productionsVIP charity events with live and silent auctionGalas with royal and political attendees

consulting

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board workshops
high impact marketing
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competitive analysis
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club operations consulting

golf course management

country club management

club developement projects

membership programs

strategic planning and board workshops

comprehensive membership surveys

executive search and recruitment

training programs and leadership development

food and beverage consulting

club operations audit

brand management

high impact marketing

golf tournament operations

annual programming