Choosing to work with RCS on your Food and Beverage operation is making a choice to operate better. At the end of our time together, you will know where your operation is today, how it got there, where it needs to be, how it can get there, and what tools, resources, and procedures it must implement to achieve profit, pride, and customer/member satisfaction.
We offer a variety of turn-key services as well as customized solutions. Here are a few of our most popular programs/services:
First Impression Secret ShopThe RCS First Impressions Secret Shop is a powerful tool delivering a snapshot view of your operation today, and prepares you to take the steps necessary to ensure future success in a changing world with a new generation of club members
Management ServiceThis ideal solution for small facilities or clubs will guide you to find a starting point for reorganizing your food and beverage department in a thoughtful manner to help you achieve member satisfaction and financial goals without disrupting the delicate balance between the two.
S.E.T. IT and Get ItA signature Food and Beverage package of services designed to help your club realize its potential,capture untapped revenue, and balance cost management with membership service
Customer/Member Surveys All of our web-based membership surveys are tailor-made and developed in partnership with our clients. To bring affordable, innovative, and timely new solutions to club leaders, RCS has collaborated with Players 1st to offer robust experience management surveys.
Focus GroupsA survey allows for a one-way flow of information; focus groups provide more of a one-on-one flow of communication generating data through the give and take of a group discussion and provide a wealth of information.
EvaluationLet RCS provide you with a top-to-bottom analysis of your organization. At the end of the process you will know where your club is today; how it got there; where it needs to be; how it can get there, and what tools, resources, and procedures it must implement to achieve profit, pride and member satisfaction.
Design ReviewDesign for profit and the experience you want to deliver.
Kitchen Consulting ServicesLet RCS work with you on your á la carte menu development, train your kitchen staff and roll out new menus
Staff and Management TrainingWhether you are looking to reset your culture, plan for the future, train new skills to promote quickly within, or simply need a seasonal 'pick me up', let RCS help create a custom learning path for your team.
Kitchen TrainingLet RCS create your custom kitchen learning plan: basic knife skills, safety/sanitation, setting up the line, ticket management, prep and production, and more!
Food and Beverage Boot Camp™
RCS has perfected food and beverage service training with its signature, nationally renowned Food and Beverage Boot CampTM series featuring a day of intensive (but fun!) training to enhance customer happiness, employee satisfaction, and an new generation of your bottom line.
We invite you to contact us and let's have a discussion about what Food and Beverage services we can provide (or customize) to address your specific operation.