Just as the broader world is rapidly and profoundly changing so is the world of private clubs. Today's golf and country club members have higher expectations and different needs from those who came before.
Club leaders must look deeper to determine how to position their facility in the market and to ensure its long-term viability and financial sustainability. A service culture must be developed that not only attracts members but also makes them feel welcome, important, comfortable, and understood. A narrative must be employed that propels excitement, interest, and opportunity for members, customers, staff, managers, and all stakeholders.
That's where RCS comes in. We are masterful creators of plans that build on existing strengths, mitigate weaknesses, anticipate future threats and opportunities, and help you blend 21st century management approaches with the timeless values that are at the heart of the private club experience. Whether you are looking for a transformation of your club's operations, want a better understanding of your members' needs, seek help in making decisions about facility design, need to plan a top-notch tournament or program your club's activities, or face a crisis that requires immediate attention, the RCS Hospitality Group is able to provide award-winning, best-in-the-industry service today.
“Whitney expertly communicates the financial, functional and operational benefits of a well designed food and beverage operation to Club owners and Clubhouse architects. Whitney has a truly unique ability to combine architectural ideas and designs with the functional and operational needs of any food and beverage operation.”
