General Service Programs

With these trying times, training has never been more important and social distancing may be preventing you from scheduling onsite group training. The RCS Training Experience has tools to help you through every phase of opening. The perfect training combination until you reopen fully is to use RCSU virtual training along with one of our expert trainers guiding you your training path through live virtual zoom meetings. For the same price as a Food & Beverage Boot Camp, you can have 12 months of virtual training and up to 3 one-hour meetings with our expert trainers. Contact Us Today To Talk.

E.N.C.H.A.N.T.E.D. Service
A general service program for any department providing customer service. Participants will learn key components of exceptional service using the acronym: • EMPHASIZE teamwork • NAME recognition • Positive COMMUNICATION • HAVE FUN • ATTITUDE • NO is NOT the ANSWER • TRUST • EMPOWERMENT • DETAILS
G.R.A.C.I.O.U.S. Service*
Based on the acronym G.R.A.C.I.O.U.S., this program takes participants through keys to exceptional service success: • Being GENUINE • Being RESPECTFUL • Being ANTICIPATORY • COMMITTING to continuous improvement • Using IMMEDIACY • How to see things from the OTHER POINT OF VIEW • Being a UNITED team • And making a SERVICE commitment *Also available on RCSUniversity
The Great Recovery
How to effectively handle a customer/member service recovery opportunity using role playing examples, games, and competitions to guarantee the training sticks! Topics covered in this training include: • Professionalism vs. personal feelings • Positive words and phrases • Respectful behavior • Paraphrase for understanding • Appropriate resolution
Schedule Your Training Now
Let's connect and discuss how we can collaborate to achieve your goals, plan for the future, and ensure bottom-line success.
Get Started